‘I am Sorry’ – A Skill Every Advisor Should Master
People make mistakes; it’s part of being human. But it’s how one recovers from those mistakes that counts.
This is especially true in the financial services community, where mistakes between an advisor and client can lead to the dissolution of the relationship, or worse—a lawsuit.
Vocatus CEO Ray Hennessey, author of Beyond Sorry: How to Own Up, Make Good, and Move Forward After a Crisis, recently sat down with AdvisorHub Magazine to discuss why financial advisors shouldn’t be afraid to say sorry.
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